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In the Clouds
Vancouver
Canada

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Faq/Policies

Delicate Armour for Courageous Lovers. Nepheliad is a Vancouver based jewellery line created by Scarlet Tolentino. By combining her value for practical application and appreciation for understated elegance,  the result is a reflection of her personal style: unfussy, modern feminine, with a touch of masculinity.

All Nepheliad Jewelry is handmade to order in Oakland, California. Please allow up to 2 weeks production time prior to shipping.

 

PAYMENT

Payment is accepted through Visa, Mastercard, American Express, Discover and Paypal.

 

ORDERING/SHIPPING

Shipping times are after production time. Production can take 1-2 weeks. Please contact us if you have a time sensitive order.

USA $8 Priority Mail approx 2 business days

Canada $10.00 for First Class International. No guarantee on arrival date, usually between 1 - 3 weeks

Rest of the world $40 Priority International. Approx 6-10 business days

International orders arrival date can vary depending on the destination and customs.
Please note that International customers are responsible for all imported taxes, custom duties and fees levied by their own country. There may be occasional delays in customs. We have no control over these charges or delays and cannot predict what they may be.  Please contact your local customs office for additional information. 

 

RETURNS

To begin the process, please email us with your name, order number and reason for the return. Returns must be postmarked within 5 days of your order delivery. Shipping charges are non-refundable and the customer is responsible for return shipping costs. It is recommended that all returns are shipped using a trackable service.

 

WHOLESALE

For wholesale inquiries, please email us for our line sheet and terms & conditions.

 

PRODUCT CARE

Sterling Silver and 14k Gold Fill will naturally oxidize over time due to moisture and body oils. You can easily rid your jewelry of tarnish with a jewelry polishing cloth.

Raw brass naturally develops a wonderful patina over time. This is what give each brass piece its character. If you prefer to keep it in its original bright state, store in an airtight container and use a jewelry polishing cloth when needed.